"Investigator Upgrade” is a national training provider supplying contemporary training for all types of investigators and enforcement officers already working in those fields. Specialising in interviewing skills (the PEACE model) and investigation techniques, we focus heavily on developing personal skills and knowledge of the investigators. We have provided training in the areas of insurance, banking, government enforcement and regulation, (local, state and federal), workplace, racing and liquor industries to name just a few.
Course Types:
1. Investigation
This course is for investigators already in the field and has been designed to meet training gaps for those wanting contemporary training or who wish to build skills and knowledge post the Certificate IV in Government Investigation.
2. Interviewing
Our courts are examining the role of the investigator in the interview process like never before and make no mistake, the onus is on you to get it right. No matter how good an interviewer you think you are, you have probably used what worked before and hope for the best. The PEACE model is becoming the worldwide standard for interviews.
3. Customised
Every workplace is different and your reason for training may be unique to your organisation. We will discuss with you the identified risks that have made training a priority. We will personalise the training to meet your time frames, your needs and your budget.
4. Communications
Whether it is front line adaptive communications, conflict management, rapport building or problem solving, we have something for you. Your people on the front line or in the field can benefit from this training as it runs you through a number of scenarios that help you defuse situations and move on.
